Fewer no-shows
bbook sends every client a confirmation when they book and a reminder before the appointment, automatically. Email reminders are on every plan, including Free; SMS and WhatsApp reminders are on Business Premium.
Set the timing once. From then on the people who cannot make it cancel or reschedule from the message, and the slot goes back on your booking page.
No credit card. Free for 1 user and 30 appointments a month.
bbook · Settings · Notifications
Client reminders
Automatic reminders reduce no-shows. Sent for every confirmed appointment.
Sent via WhatsApp first, SMS as backup
Example message
Reminder: Your appointment with Sam’s Barbers for Haircut is scheduled on Fri 7 Nov, 3:00 PM. We look forward to seeing you!
Sent to the client’s email address the day before
Each one uses the client’s name, the service, the time and your business details. You never type them.
The moment they book
Date, time, service and your address, with a calendar invite and Reschedule and Cancel buttons. By email on every plan; by WhatsApp or SMS on Business Premium.
Before the appointment
The email reminder goes out the afternoon before. The SMS or WhatsApp reminder goes out at the time you set, from minutes to days before; the default is 2 hours.
If anything changes
Move or cancel an appointment and the client hears about it straight away, with the new time. Nothing to type, nothing to remember.
A haircut with Sam, Friday at 3pm. The same appointment, as the client sees it on WhatsApp and by email.
WhatsApp · 1:00pm
2 hours before, the default timing. SMS if WhatsApp cannot deliver.
Reminder: Your appointment with Sam’s Barbers for Haircut is scheduled on Fri 7 Nov, 3:00 PM. We look forward to seeing you!
The confirmation the day they booked read: “Hi Emma, your appointment with Sam on Fri 7 Nov, 3:00 PM is confirmed. Service(s): Haircut.”
Email · the afternoon before
Subject: Appointment reminder. On every plan, including Free.
Hi Emma, friendly reminder about your appointment at Sam’s Barbers.
Date: Fri 7 Nov, 3:00 PM – 3:30 PM
Service(s): Haircut
Address: 12 Main Street · Get directions
Want to write your own? The 25 appointment reminder text templates cover confirmations, 24-hour and day-of reminders, reschedules and no-show follow-ups.
Open Settings → Notifications, switch SMS & WhatsApp on and type how long before the appointment the reminder should go: 30 minutes for a quick trim, 2 hours for most trades, a day or two for a colour that needs a patch test.
From then on a job runs every ten minutes and sends the reminder for each confirmed appointment at that point, in the client’s time zone. Email reminders need no setup at all.
Nothing per message and no commission on bookings. Plans are per user per month, in your currency, on the pricing page.
| Reminder | Free | Business Premium |
|---|---|---|
| Confirmation email with calendar invite and Reschedule / Cancel buttons | ||
| Email reminder the day before | ||
| Confirmation by WhatsApp or SMS | — | |
| WhatsApp or SMS reminder at the time you choose | — | |
| Update and cancellation texts | — | |
| Daily schedule to you, an hour before you open |
Reminders handle the clients who forget. For the ones who ring while your hands are busy, the AI receptionist answers the phone and books them in. The no-shows guide covers deposits and policies.
Yes. Every confirmed appointment gets a confirmation when it is booked and a reminder before it starts, with no typing on your side. Email goes out on every plan, including Free; SMS and WhatsApp reminders are part of Business Premium.
The email reminder goes out the afternoon before the appointment. The SMS or WhatsApp reminder goes out at the time you choose in Settings, from a few minutes to about 30 days before; the default is 2 hours before.
For a haircut with Sam at 3pm it reads: "Reminder: Your appointment with Sam for Haircut is scheduled on Fri 7 Nov, 3:00 PM. We look forward to seeing you!" The business name, service and time are filled in for each client, in your business language.
Yes. The confirmation and reminder emails have Reschedule and Cancel buttons, and the confirmation carries a calendar invite. Text and WhatsApp messages keep to the time and service, and the client rebooks from your booking page without creating an account.
No. SMS and WhatsApp reminders are included in Business Premium, and email reminders are included in every plan. Plans are priced per user per month, in your currency, on the pricing page.
Messages follow your business language: English, German, French, Spanish, Italian, Portuguese, Dutch, Polish, Romanian, Albanian, Swedish, Turkish or Greek.
Start free with email reminders. Switch on SMS and WhatsApp when the no-shows cost more than the plan.
Start for free →