bbook is moving to one paid plan, Business Premium. Business Essential is no longer offered to new customers and will be retired soon, so every business on Essential will need to move. Your plan keeps working today. This page explains why we are making the change, what you get, and how to move now in about a minute.
Why is bbook moving to one plan?
The only difference between the two plans is how your clients are reminded. On Essential they get reminders by email. On Premium they also get them by SMS and WhatsApp, on the phone they are already holding. That is the part of bbook that does most to stop no-shows, so we want every business to have it.
One plan also keeps bbook simple: every business gets the same full product, and you add only the extras you need. The AI receptionist is the first of these add-ons, and more are planned, such as a website for your business and group bookings. All of them are built on Business Premium.
What does Business Premium add?
- SMS and WhatsApp reminders. Confirmations and appointment reminders reach your clients on their phone, each with links to cancel or reschedule.
- The AI receptionist add-on. bbook can answer your phone and book callers straight into your calendar. It is an add-on for Business Premium and answers in English for now.
- Add-ons to come. New add-ons, such as a business website and group bookings, are planned for Business Premium only.
What stays the same?
Everything you have set up: your services, staff, working hours, clients, bookings and your booking link. Your clients notice nothing except the new reminders. You keep the same number of users and the same billing date.
What will I pay?
You never pay twice. When you move, you are charged only the difference between the two plans for the days left in your current billing period, whether you pay monthly or yearly. The app shows the exact amount before you confirm. From your next renewal you pay the Business Premium price on the pricing page.
How do I move to Business Premium?
It takes about a minute, and only the account owner can do it.
- Open the More tab in the bbook app.
- Tap Billing, then Add users or upgrade plan.
- Choose Business Premium, check the amount due today and confirm.
Premium switches on straight away. On a computer, open Billing in the web app and follow the same steps.
Questions
Do I have to move?
Yes, soon. Business Essential is being retired, and we will email you the date before it happens. Until then your plan keeps working as it does today, and you can move whenever it suits you.
Can I go back to Essential afterwards?
No. Essential is no longer offered, so the move is one way. You can still cancel your subscription at any time from Billing.
What if my card is declined?
Nothing changes. You stay on Essential and are not charged, and you can try again after updating your card in Billing.
Can you do it for me?
Yes. Email [email protected] from the address on your account. We confirm the amount with you first, then move you.